Lost Packages

Unfortunately, we cannot be responsible for lost or stolen packages when the item has been registered as delivered.

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Before placing an order, please make sure your shipping address is correct and that your package will be delivered to an area you are confident will remain safe.

Don't like the scent(s) received

When you order scents online, the scent may be too strong or not strong enough, may not smell how you thought it would or you just don't care for it. This is one of the drawbacks of ordering online. We try to give descriptions that provide an idea of the scent, but everyone has different interpretations, tastes, sense of smell, etc. The products are made to moisturize and pamper your skin; the fragrances are just an added component. If you are sensitive to scents, please go with unscented. If you receive a scent that you don't like, you can always gift to a friend or a family member.

Sensitive skin

Always check ingredients for allergies, test a small spot of skin before use. ThereseBeah Butters is not responsible for any allergies/allergic reactions. Please note product contains nut butters and oils - know your triggers. Please note list of ingredients. Please conduct a patch test prior to use. These statements have not been evaluated by the FDA & this product is not intended to diagnose, treat, cure or prevent any disease.

Because of the nature of the products, I do not accept returns or exchanges. All sales are final, no refunds.

Shipping

We do not ship internationally. We do not ship to P.O. Boxes. Orders are shipped via USPS. Once your order ships, you will receive a tracking link sent to your email address to get updates. Orders typically ship within 2-4 business days after order placement.